Car Accidents
What to Do After a Car Accident in South Africa
Being involved in a car accident can be stressful and overwhelming — especially if it’s your first time. Knowing what to do immediately after the crash can protect your safety, legal rights, and ability to make a successful insurance claim.
Whether you’re the driver, passenger, or witness, follow procedure to handle the situation calmly and correctly.
What to Do Immediately After an Accident
- Stay Calm and Stop Your Vehicle – Never drive away from the scene. Pull over safely and switch on your hazard lights.
- Check for Injuries – If anyone is injured, call emergency services immediately: 10111 (police) or 10177 (ambulance).
- Make the Scene Safe – Place a warning triangle and avoid standing in the road.
- Exchange Information with the Other Driver – Get full names, contact info, vehicle registration, insurance details, and driver’s license number.
- Take Photos – Capture images of vehicle positions, damage, injuries, and road conditions.
- Write Down Witness Details (If Any) – Collect names and contact info from witnesses.
- Report the Accident – Report the accident at the nearest police station or use eNaTIS online for minor, injury-free cases (if available).
- Notify Your Insurance Company – Provide photos, police report, and witness info as needed.
When Should You Involve the Police?
You are legally required to report the accident to the police if:
- Another party is involved
- There are injuries or fatalities
- Alcohol or drugs were involved
- The accident caused property damage (e.g., fence, pole)
The police will issue a case reference number, which is essential for your insurance claim.
Tips to Avoid Common Mistakes After an Accident
| Mistake | Better Alternative |
|---|---|
| Admitting fault at the scene | Stick to facts only – let insurers decide fault |
| Not taking photos | Always document everything visually |
| Forgetting to get witness info | Ask for names and contact details |
| Delaying the insurance claim | Report the accident as soon as possible |
| Not getting a police report when required | File a report if there’s injury, damage, or DUI |
Frequently Asked Questions
Q: Is it a crime to leave the scene of an accident in South Africa?
A: Yes. Leaving the scene of an accident involving injury, death, or damage is a criminal offense and can result in fines or jail time.
Q: How long do I have to report an accident to my insurance company?
A: Most insurers require you to report within 24–48 hours. Always check your policy terms.
Q: Can I claim insurance if the accident was my fault?
A: Yes, but you’ll likely need to pay the excess (if applicable). Comprehensive policies usually cover at-fault incidents.
Q: What happens if the other driver doesn’t have insurance?
A: You submit the claim to your insurer, who might then claim back damages from the other party if they are found to have caused the accident. This could be a lengthy legal process and there’s no guarantee that they will succeed.
