Car Accidents

What to Do After a Car Accident in South Africa

Being involved in a car accident can be stressful and overwhelming — especially if it’s your first time. Knowing what to do immediately after the crash can protect your safety, legal rights, and ability to make a successful insurance claim.

Whether you’re the driver, passenger, or witness, follow procedure to handle the situation calmly and correctly.

What to Do Immediately After an Accident

  1. Stay Calm and Stop Your Vehicle – Never drive away from the scene. Pull over safely and switch on your hazard lights.
  2. Check for Injuries – If anyone is injured, call emergency services immediately: 10111 (police) or 10177 (ambulance).
  3. Make the Scene Safe – Place a warning triangle and avoid standing in the road.
  4. Exchange Information with the Other Driver – Get full names, contact info, vehicle registration, insurance details, and driver’s license number.
  5. Take Photos – Capture images of vehicle positions, damage, injuries, and road conditions.
  6. Write Down Witness Details (If Any) – Collect names and contact info from witnesses.
  7. Report the Accident – Report the accident at the nearest police station or use eNaTIS online for minor, injury-free cases (if available).
  8. Notify Your Insurance Company – Provide photos, police report, and witness info as needed.

When Should You Involve the Police?

You are legally required to report the accident to the police if:

  • Another party is involved
  • There are injuries or fatalities
  • Alcohol or drugs were involved
  • The accident caused property damage (e.g., fence, pole)

The police will issue a case reference number, which is essential for your insurance claim.

Tips to Avoid Common Mistakes After an Accident

Mistake Better Alternative
Admitting fault at the scene Stick to facts only – let insurers decide fault
Not taking photos Always document everything visually
Forgetting to get witness info Ask for names and contact details
Delaying the insurance claim Report the accident as soon as possible
Not getting a police report when required File a report if there’s injury, damage, or DUI

Frequently Asked Questions

Q: Is it a crime to leave the scene of an accident in South Africa?
A: Yes. Leaving the scene of an accident involving injury, death, or damage is a criminal offense and can result in fines or jail time.

Q: How long do I have to report an accident to my insurance company?
A: Most insurers require you to report within 24–48 hours. Always check your policy terms.

Q: Can I claim insurance if the accident was my fault?
A: Yes, but you’ll likely need to pay the excess (if applicable). Comprehensive policies usually cover at-fault incidents.

Q: What happens if the other driver doesn’t have insurance?
A: You submit the claim to your insurer, who might then claim back damages from the other party if they are found to have caused the accident. This could be a lengthy legal process and there’s no guarantee that they will succeed.

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