Car Insurance Ombudsman
The Ombudsman for Short-Term Insurance (OSTI) provides South African policyholders with free, fair and efficient dispute resolution. Policyholders have a no risk mechanism in resolving disputes with their insurance companies.
The Ombudsman act as a mediator between the insured and his/her insurance company and does not represent either party.
- You have to complain to your insurer first.
- If unable to resolve your complaint with your insurer, refer the matter to the Ombudsman.
- Decisions made by the Ombudsman’s office is binding on the insurer, but not the insured or policyholder.
- This is a free service to policyholders – no legal advice given.
How To Contact The Ombudsman:
011-726 8900 (T)
011-726 5501 (F)