Car Insurance Ombudsman


The Ombudsman for Short-Term Insurance (OSTI) provides South African policyholders with free, fair and efficient dispute resolution.  Policyholders have a no risk mechanism in resolving disputes with their insurance companies.

The Ombudsman act as a mediator between the insured and his/her insurance company and does not represent either party.

Please Note:

  • You have to complain to your insurer first.
  • If unable to resolve your complaint with your insurer, refer the matter to the Ombudsman.
  • Decisions made by the Ombudsman’s office is binding on the insurer, but not the insured or policyholder.
  • This is a free service to policyholders – no legal advice given.

How To Contact The Ombudsman:

011-726 8900 (T)

011-726 5501 (F)